The intersection between the arena of tech and the arena of customer support grows broader each day. Though many love to wax lyrical about increased automation, a human touch is still vital in helping clients and clients troubleshoot problems and recognize the goods they’re using. This is why humans, including Yohana Munoz, a customer support govt for Workman, are imperative.
Munoz originally came from Venezuela but is now primarily based in Ireland. She works for Workman as a customer service executive, speaking English and Spanish. She has many reasons to revel in her job; however, one of them is most definitely the variety.
“Every day is different because we have a wide range of products and services and a big, huge list of clients. We take calls from government managers and manufacturing personnel [alike].” Munoz handles queries about the entirety, from awards and nominations to password restoration—in specific languages. It’s quite a broad mission if you think about it.
So, what skills do you need to excel in this role? For one, you want to be a terrific planner. You should also ensure you have exact communication skills to confidently talk with clients who frequently will no longer have technical information.
Munoz said: “Time control is virtually vital; empathy, willingness to examine, and IT competencies are a large benefit … It’s essential to understand your products internally.”
Munoz also burdened that if you need a satisfying customer support career, you must be enthusiastic about assisting clients. You should also have “an eye for detail” and – at the least in Munoz’s revel in – “be curious.”
Does this sound like you or look like the person you aspire to be in your career? Then, possibly a customer support role is right for you. To hear more from Munoz about her paintings at Workman, check out the video above.
