The intersection among the arena of tech and the arena of customer support grows broader each day. Though many love to wax lyrical about increased automation, a human touch is still vital in helping clients and clients troubleshoot problems and recognize the goods they’re using. This is why humans, including Yohana Munoz, a customer support govt for Workman, are imperative.
Munoz, in the beginning, comes from Venezuela but is now primarily based in Ireland. She works for Workman as a customer service executive, each through English and Spanish. She has many reasons to revel in her job; however, considered one of them is most definitely the variety.
“Every day is a form of distinct due to the fact we have a large range of products and services however also a big, huge list of clients. We take calls from government managers and manufacturing personnel [alike].” Munoz handles queries about the entirety, from awards and nominations to password restoration – in the course of specific languages. Quite a broad mission, if you think about it.
So, what skills do you need to excel in this form of role? For one, you want to be a terrific planner. You should also make sure you have exact communique talents, so you can talk without a doubt with clients who frequently will no longer have technical information.
Munoz said: “Time control is virtually vital; empathy, willingness to examine, and IT competencies are a large benefit … It’s honestly essential to understand your products internal out.”
Munoz additionally burdened that if you need to have a satisfying customer support career, you need to be enthusiastic about assisting clients. You should also have “an eye for detail” and – at the least in Munoz’s revel in – “be curious.”
Does this sound like you, or look just like the form of person you aspire to be in your career? Then possibly a customer support role is proper for you. To listen greater from Munoz approximately her paintings at Workman, check out the video above.