Officials said the California Department of Motor Vehicles (DMV) is scheduled to be closed for a half-day Wednesday to teach personnel customer service skills related to “Real ID.” According to officers, the Newhall DMV office is ready to sign up for DMV places of work statewide beginning late Wednesday, July 24.
Jaime Garza, a spokesperson for the California DMV, stated that the Newhall DMV will open at 1 p.m. rather than the standard nine a.m.”We had to adjust the first approved approach, which we used to accumulate residency files from REAL ID candidates,” Garza said in a previous KHTS article. “The DMV is now mailing letters to REAL ID cardholders who submitted one piece of evidence of residency, having them affirm their cope with, signal, date, and return the letter to the DMV.”
Officials say the focal point of the half-day education is to ensure that DMV personnel are quick and polite in informing customers of the REAL ID, the adjustments, and the transactions.
The education is set to occur statewide, and roughly five 000 personnel are anticipated to be involved concurrently.
“This is a new method, and we want to ensure everybody is well-trained and versed with the general REAL ID program,” Garza said.
Input from the frontline employees fashioned the program, which seeks to enhance communication and strategies regarding REAL ID, in step with Garza.
“Our employees are the heart of every transaction we carry out,” stated Garza. “And with this commitment to training, we can ensure they have the right equipment, know-how, and experience to offer excellent customer service to lower wait times by better communicating the REAL ID application with the public and improving transaction times.”
The DMV phone offerings, online offerings, and remote kiosks are set to be available the whole day.
“There are quite a few other avenues for DMV transactions,” added Garza. “Twenty percent of those who enter the workplace never needed to step foot in the building.”
Regarding customer service, your worker training and improvement structures are crucial. Well-trained employees who have to get entry to protocols and processes that foster exact customer relationships are key to the fulfillment of any enterprise. Your consciousness should be to broaden systems as if you are a multi-unit operation, even if you are going for walks in an unmarried-area corporation. This method helps repeat your technique, ensuring that every new employee is employed, educated, and developed to be equally effective and effective.
Employees
Your traditions and structures mean nothing without the proper crew of notably inspired people to execute them. Regarding your employer’s workforce, it’s critical to take the time and attention to locating humans that will make a very good healthy.
Always don’t forget to hire slowly and fire quickly. If a staff member isn’t in excellent health, it’s far critical to sever ties fast. Remember, simply because an employee is unsuited for a selected position does not cause them to be a bad man or woman or a terrible worker; he’s likely no longer in great health.
When hiring customer-facing personnel, personality and man or woman are regularly momore crucial than abilities or mentenjoyment. You can train a person with new skills. However, educating a person on enjoying running with and serving customers is tough. It’s helpful to have a baseline of an exceptional worker, and additionally, use employee evaluation tools like Kolbe’s RightFit™ answers when feasible to help you pick out the proper candidate for the location.
Listen and Measure
How do you understand if you always turn top-notch client reviews? How do you degree customer service and pleasure? You and your control group must pay attention and degree to verify your progress and execution objectively. Your customers will inform you what they reflect onconsideration of your product and service. However, you have to listen and be receptive to their comments. You should also degree and praise or correct how your team of workers executes. Doing so keeps your recognition of customer service at the pinnacle of thoughts at some point in your agency.