Based on its current analysis of the global market for conversational synthetic intelligence (AI) in commercial offerings, Frost & Sullivan recognizes LivePerson with the 2018 Global Customer Value Leadership Award.
LivePerson allows financial provider establishments to speak with customers through a conversational interface that works on favorite messaging apps together with SMS, Apple Business Chat, Facebook Messenger, WhatsApp, Line, and a logo’s website and mobile app. The solution eliminates the need to make calls to touch centers or attempt to answer questions, or make purchases thru e-trade websites and self-service portals.
“With a presence throughout a couple of channels and at a scale that is going past virtual assistants or often requested question (FAQ) bots, LivePerson gives a differentiated visual context and experience for customers,” said Deepali Sathe, Senior Industry Analyst, ICT.
“It is AI algorithms, and possible management equipment can greatly lessen purchaser inconvenience because of name transfer among more than one marketers, while its open platform can connect returned-quit systems. Besides, its automation equipment, including Conversation Builder, may be easily utilized by even a non-technical team of workers to build and manipulate automation,” she added.