Based on its current analysis of the global market for conversational synthetic intelligence (AI) in commercial offerings, Frost & Sullivan has awarded LivePerson the 2018 Global Customer Value Leadership Award.
LivePerson allows financial provider establishments to speak with customers through a conversational interface that works on favorite messaging apps, such as SMS, Apple Business Chat, Facebook Messenger, WhatsApp, Line, and a logo’s website and mobile app. The solution eliminates the need to call touch centers, attempt to answer questions or make purchases through e-trade websites and self-service portals.
“With a presence throughout a couple of channels and at a scale that is going past virtual assistants or often requested question (FAQ) bots, LivePerson gives customers a differentiated visual context and experience,” said Deepali Sathe, Senior Industry Analyst, ICT.
“AI algorithms and possible management equipment can greatly lessen purchaser inconvenience because of name transfer among more than one marketer, while its open platform can connect returned-quit systems. Besides, even a non-technical team of workers may easily utilize its automation equipment, including Conversation Builder, to build and manipulate automation,” she added.
