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Mercedes-Benz India reinforces its commitment to client offerings with a swanky new carrier facility in the coronary heart of Kolhapur

Pamela Palmer by Pamela Palmer
September 16, 2022
in Customer Service
0

India’s largest luxurious car manufacturer Mercedes-Benz reiterated its consciousness and commitment toward customer support by inaugurating every other today’s carrier facility in Kolhapur. The facility is Trinity Motors’ third outlet inside Maharashtra’s state and the 94th outlet of Mercedes-Benz in India. Spread throughout a place of fifty-two,000 sq. Ft., the ability is set up in one of the fastest emerging markets and underlines Mercedes-Benz’s relentless cognizance on creating new studies within the area of customer service. The provider facility is strategically located off the Bangalore toll road and is designed to be a one-prevent-save answer for all of the carrier requirements. Mr. Martin Schwenk, MD & CEO, Mercedes-Benz India & Mr. Gaurav Ghatge, Executive Director, Trinity Motors, inaugurated the provider facility.

Customer Support

Today, India’s biggest luxurious automobile producer Mercedes-Benz reiterated its recognition and commitment toward customer service by inaugurating some other modern-day provider facility in Kolhapur. The facility is Trinity Motors’ third outlet within Maharashtra’s kingdom and the 94th outlet of Mercedes-Benz in India. Spread across a place of 52,000 sq. Toes., the facility is an installation in one of the fastest rising markets and underlines Mercedes-Benz’s relentless recognition on creating new reports inside the location of customer support. The service facility is strategically placed off the Bangalore toll road and designed to be a one-stop-keep solution for all service necessities. Mr. Martin Schwenk, MD & CEO, Mercedes-Benz India & Mr. Gaurav Ghatge, Executive Director, Trinity Motors, inaugurated the service facility.

Mr. Martin Schwenk, MD, and CEO, Mercedes-Benz India, stated, “Over the years, Mercedes-Benz has come to be synonymous with exceptional client services. We agree that provider excellence might be the differentiating element in the luxury car phase. With 66 carrier touchpoints these days, Mercedes-Benz has the widest variety of carrier facilities in India amidst the luxury automobile phase. We will hold up the ante with our modern efforts in the direction of client offerings. These customer service tasks have led to us attaining the no. 1 role in J.D. Power Customer Satisfaction and Sales Satisfaction Index. With clients on the heart of the commercial enterprise, we can preserve to make efforts to make sure pinnacle-notch carrier fine and be the ‘Mercedes of Service’ for our customers.”He, besides, added, “Tier II and III markets are drastically contributing to India’s boom tale as one of the fastest-growing car hubs, globally. Nearly 1/3rd of our income comes from those areas, and we see tremendous ability.

This is a result of our ‘Go to Customer’ method, which goals to get in the direction of the clients.” Mr. Gaurav Ghatge, Executive Director, Trinity Motors, said, “We are happy with our association with the Three-pointed celebrity. We are satisfied to strengthen our relationship by bringing Mercedes-Benz carrier to clients’ doorsteps in Kolhapur and surrounding towns. With disposable earning on the upward thrust and a developing ecosystem of the excessive net really worth specialists like docs, SME business people, and startup marketers, Kolhapur these days has emerged as one of the maximum promising markets for Mercedes-Benz in India. The strategic vicinity of the ability alongside our professional staff will make certain a trouble-loose experience to all the present and ability customers in the vicinity.”

About the carrier facility:

• Today Mercedes-Benz has the greatest variety of luxurious carrier facilities in India, with 94 shops and forty-seven towns.

The latest Mercedes-Benz Trinity Motors service facility is placed in S. No. 489B/2, Opp Hind Gear, Near India

Tiles, Sambhaji Nagar, Panda, Nagaon, Kolhapur (at Kolhapur-Bangalore dual carriageway), which is easily accessible from Kolhapur and adjoining regions

• With funding approx. Four crores of the carrier facility become set up in a brief span of 9 months and 10 professionally trained workers.

It is unfolding across a massive of fifty-two,000 sq. Ft. With four service bays for preventive upkeep and standard repairs, The carrier facility can serve up to one thousand cars in a span of 365 days
•The top-notch facility is geared up with an exceptional Customer living room, committed merchandise and accessories segment, and a virtual provider drive kiosk.

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